Tatami

Refund Policy

1. Overview

At Tatami, we stand behind our service with complete confidence. We believe in making things simple and transparent, which is why we offer a 100% refund policy with no questions asked. Your satisfaction is our priority.

2. 100% Refund Policy - No Questions Asked

If you're not satisfied with Tatami for any reason, we will provide a full refund. It's that simple. We don't believe in lengthy explanations or jumping through hoops - if it's not working for you, we'll refund your payment immediately.

Our Promise:

  • 100% full refund - no partial refunds, no prorating
  • No questions asked - your satisfaction matters most
  • Fast processing - refund initiated within 24-48 hours
  • Simple process - just contact us at support@tatami.ws

3. Free Trial Period

We offer a 7-day free trial for new users to explore our platform without any commitment. During the free trial:

  • No charges are made during the trial period
  • You can cancel anytime before the trial ends
  • Automatic billing begins only after the trial period ends
  • Full access to all features during the trial

4. How Refunds Work

Our refund policy applies to all paid subscriptions. Whether you're on your first payment or have been with us for months, if you're not satisfied, we'll refund your most recent payment in full.

What You Get:

  • Full refund of your most recent payment
  • No deductions, fees, or penalties
  • Refund issued to your original payment method
  • Processing time: 5-10 business days (depending on your payment provider)

5. Refund Process

Requesting a refund is simple and straightforward:

  1. Send an email to support@tatami.ws with "Refund Request" in the subject line
  2. Include your account email address
  3. That's it - no need to explain why or provide lengthy details
  4. We'll confirm and process your refund within 24-48 hours
  5. Refund will appear in your account within 5-10 business days

6. Cancellation vs. Refund

Understanding the Difference:

Cancellation: Stops future billing and you can continue using Tatami until the end of your current billing period at no charge.

Refund: Returns your most recent payment and your access to Tatami will end immediately.

Tip: If you're unsure, try canceling first. You can keep using Tatami until your paid period ends, and we'll still honor our refund policy if you change your mind.

7. Payment Disputes

If you have any billing concerns or believe you were charged incorrectly, please contact us first at support@tatami.ws. We're committed to resolving any issues immediately and fairly. There's no need to initiate a chargeback - we'll handle it directly and quickly.

8. Our Commitment

This refund policy reflects our confidence in Tatami and our commitment to your satisfaction. We believe that if our service isn't right for you, you shouldn't have to pay for it. Simple as that.

We stand behind our product. If Tatami doesn't meet your expectations, we'll refund your payment - no hassle, no questions asked.

9. Contact Information

For refund requests or questions about this policy:

Email: support@tatami.ws

Subject: "Refund Request"

Response Time: Within 24-48 hours

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately. We'll always maintain our commitment to fair and transparent refund practices.

Last updated: November 25, 2025